[Tfug] Job Posting - Tucson Electric Power Desktop Support

[bigj at voipmogul.net]

Sorry for the poorly formatted posting. It's a cut'n paste from Word that
was cleaned up a bit. Interested parties should goto
https://www.cytiva.com/unisrc/search.asp. I do not see the position posted
there yet but worse case send an email to teprecruiting at tep.com inquiring
about the position.



Tucson Electric Power Company
Position Title:	IT Desktop Support I,II, III, Senior
Department:	Information Services  
Business Reporting Unit:	Corporate Services
Reports to:	Supervisor, IS Client / Desktop Support
FLSA Status: 	I, II, III Non Exempt; Sr. to be determined by HR
Level:	Non-Supervisory
EEOC Category:	Technicians
Last Updated:	January 2010 
Does this position involve transmission and/or sales functions?	No

Position Description: 

The Desktop Support role is to provide a single point of contact for end
users to receive support and maintenance within the organization’s desktop
computing environment. This includes installing, diagnosing, repairing,
maintaining, and upgrading all PC hardware and equipment to ensure optimal
workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via e-mail) in a timely and accurate fashion,
and provide end-user assistance where required. 
Essential Functions: (As defined under the Americans with Disabilities
Act, these include the following responsibilities, minimum job knowledge,
skills, and abilities.  This is not necessarily an all-inclusive listing.)
Position-Related Responsibilities:

•	Perform onsite analysis, diagnosis, and resolution of complex desktop
problems for end users, and recommend and implement corrective solutions,
including offsite repair for remote users as needed.
•	Install, configure, test, maintain, monitor, and troubleshoot end-user
workstations and related hardware and software in order to deliver required
desktop service levels.
•	Assess the need for and implement performance upgrades to PC boxes,
including the installation of CPUs, I/O and NIC cards, hard drives, RAM and
so on.
•	Collaborate with LAN technicians/network administrators to ensure
efficient operation of the company’s desktop computing environment.
•	Where required, administer and resolve issues with associated end-user
workstation networking software products.
•	Receive and respond to incoming calls and/or e-mails regarding desktop
problems.
•	Answer to and perform moves, adds, and changes (MAC) requests as they
are submitted.
•	Accurately document instances of desktop equipment or component failure,
repair, installation, and removal.
•	If necessary, liaise with third-party support and PC equipment vendors.
•	Performs other duties as assigned. 
Knowledge, Skills and Abilities: (Equivalent combination of education and
experience may be considered.)

Level	Qualifications

IT Desktop Support  I	•	Effective written and oral communication skills
are required plus a willingness to learn in a rapidly changing environment.
•	Demonstrated ability to work both independently and as part of a team.
•	Ability to be on-call 7 X 24 on a weekly rotating basis.
•	Ability to lift up to 50 pounds.
•	Technical knowledge of PC and desktop hardware.
•	Technical knowledge of PC internal components.
•	Hands-on hardware troubleshooting experience.
•	Working technical knowledge of current protocols, operating systems, and
standards.
•	Ability to operate tools, components, and peripheral accessories.
•	Able to read and understand technical manuals, procedural documentation,
and OEM guides.
•	CompTIA A+, MCP, or other related certification is preferred
•	 Two or more years in an IT related discipline is preferred.
IT Desktop Support II	•	Requires the qualifications for an IT Desktop
Support I plus experience with operational support.
•	Bachelor’s degree in Management Information Systems, Computer Science or
related discipline is preferred.
•	Requires experience of 3-5 years in an IT discipline.

IT Desktop Support III	•	Requires the qualifications for an IT Desktop
Support II plus team leadership abilities.
•	Requires experience of five or more years with IT support.
•	CompTIA A+, MSDST, CompTIA Network+, or other related certification
required
•	Individual is considered at full proficiency in the IT discipline and a
leader on the team.

IT Desktop Support Senior	•	Requires the qualifications for an IT Desktop
Support III and the ability to lead all operational projects across the
enterprise.
•	Bachelor’s degree in Management Information Systems, Computer Science or
related discipline is required.
•	Requires experience of seven or more years in the IT discipline.

Job Competencies: (as more fully described in the Performance Management
Reference Manual)

Command Skills	Customer Focus
Creativity	Planning/Organizing
Technical Learning	Process Management
Dealing with Ambiguity	Informing
All employees are expected and required to adhere to the Company Code of
Ethics and Principles of Conduct.
Salary Zone:   I (C04), II (B06), III (B08), Sr. (B09)

Date:			Incumbent:	
Date:			Supervisor:	
Date:			Human Resources: