[Tfug] Job Posting - Tucson Electric Power Desktop Support

[bigj at voipmogul.net]

If interested send your resumes to tshadbolt @ tep.com


On Mon, 25 Oct 2010 14:13:04 -0600, <bigj at voipmogul.net> wrote:
> Sorry for the poorly formatted posting. It's a cut'n paste from Word
that
> was cleaned up a bit. Interested parties should goto
> https://www.cytiva.com/unisrc/search.asp. I do not see the position
posted
> there yet but worse case send an email to teprecruiting at tep.com
inquiring
> about the position.
> 
> 
> 
> Tucson Electric Power Company
> Position Title:	IT Desktop Support I,II, III, Senior
> Department:	Information Services  
> Business Reporting Unit:	Corporate Services
> Reports to:	Supervisor, IS Client / Desktop Support
> FLSA Status: 	I, II, III Non Exempt; Sr. to be determined by HR
> Level:	Non-Supervisory
> EEOC Category:	Technicians
> Last Updated:	January 2010 
> Does this position involve transmission and/or sales functions?	No
> 
> Position Description: 
> 
> The Desktop Support role is to provide a single point of contact for end
> users to receive support and maintenance within the organization’s
desktop
> computing environment. This includes installing, diagnosing, repairing,
> maintaining, and upgrading all PC hardware and equipment to ensure
optimal
> workstation performance. The person will also troubleshoot problem areas
> (in person, by telephone, or via e-mail) in a timely and accurate
fashion,
> and provide end-user assistance where required. 
> Essential Functions: (As defined under the Americans with Disabilities
> Act, these include the following responsibilities, minimum job
knowledge,
> skills, and abilities.  This is not necessarily an all-inclusive
listing.)
> Position-Related Responsibilities:
> 
> •	Perform onsite analysis, diagnosis, and resolution of complex desktop
> problems for end users, and recommend and implement corrective
solutions,
> including offsite repair for remote users as needed.
> •	Install, configure, test, maintain, monitor, and troubleshoot end-user
> workstations and related hardware and software in order to deliver
required
> desktop service levels.
> •	Assess the need for and implement performance upgrades to PC boxes,
> including the installation of CPUs, I/O and NIC cards, hard drives, RAM
and
> so on.
> •	Collaborate with LAN technicians/network administrators to ensure
> efficient operation of the company’s desktop computing environment.
> •	Where required, administer and resolve issues with associated end-user
> workstation networking software products.
> •	Receive and respond to incoming calls and/or e-mails regarding desktop
> problems.
> •	Answer to and perform moves, adds, and changes (MAC) requests as they
> are submitted.
> •	Accurately document instances of desktop equipment or component
failure,
> repair, installation, and removal.
> •	If necessary, liaise with third-party support and PC equipment
vendors.
> •	Performs other duties as assigned. 
> Knowledge, Skills and Abilities: (Equivalent combination of education
and
> experience may be considered.)
> 
> Level	Qualifications
> 
> IT Desktop Support  I	•	Effective written and oral communication skills
> are required plus a willingness to learn in a rapidly changing
environment.
> •	Demonstrated ability to work both independently and as part of a team.
> •	Ability to be on-call 7 X 24 on a weekly rotating basis.
> •	Ability to lift up to 50 pounds.
> •	Technical knowledge of PC and desktop hardware.
> •	Technical knowledge of PC internal components.
> •	Hands-on hardware troubleshooting experience.
> •	Working technical knowledge of current protocols, operating systems,
and
> standards.
> •	Ability to operate tools, components, and peripheral accessories.
> •	Able to read and understand technical manuals, procedural
documentation,
> and OEM guides.
> •	CompTIA A+, MCP, or other related certification is preferred
> •	 Two or more years in an IT related discipline is preferred.
> IT Desktop Support II	•	Requires the qualifications for an IT Desktop
> Support I plus experience with operational support.
> •	Bachelor’s degree in Management Information Systems, Computer Science
or
> related discipline is preferred.
> •	Requires experience of 3-5 years in an IT discipline.
> 
> IT Desktop Support III	•	Requires the qualifications for an IT Desktop
> Support II plus team leadership abilities.
> •	Requires experience of five or more years with IT support.
> •	CompTIA A+, MSDST, CompTIA Network+, or other related certification
> required
> •	Individual is considered at full proficiency in the IT discipline and
a
> leader on the team.
> 
> IT Desktop Support Senior	•	Requires the qualifications for an IT
Desktop
> Support III and the ability to lead all operational projects across the
> enterprise.
> •	Bachelor’s degree in Management Information Systems, Computer Science
or
> related discipline is required.
> •	Requires experience of seven or more years in the IT discipline.
> 
> Job Competencies: (as more fully described in the Performance Management
> Reference Manual)
> 
> Command Skills	Customer Focus
> Creativity	Planning/Organizing
> Technical Learning	Process Management
> Dealing with Ambiguity	Informing
> All employees are expected and required to adhere to the Company Code of
> Ethics and Principles of Conduct.
> Salary Zone:   I (C04), II (B06), III (B08), Sr. (B09)
> 
> Date:			Incumbent:	
> Date:			Supervisor:	
> Date:			Human Resources:	
> 
> 
> 
> _______________________________________________
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