[Tfug] Web 2.0 for business?

[johngalt1]

>From some perspectives, that makes sense Keith.

However, after responding to some automobile websites, I 
have a twist on that.

When buying a car, I would rather deal with the facts and 
figures of a website. After making a web query, I don't want 
to get a phone call from a slimy car sales weasel prepared 
to play mind games...


----- Original Message ----- 
From: "keith smith" <klsmith2020 at yahoo.com>
To: "Tucson Free Unix Group" <tfug at tfug.org>
Sent: Friday, July 02, 2010 1:49 PM
Subject: Re: [Tfug] Web 2.0 for business?


The first thing that comes to mind is all these tools must 
be backed up by people. If the customer is to receive on 
demand customer service, then there must be a number of 
customer service reps to meet the demand.

I am not familiar with Jive. Just responding to your email. 
I did visit their site and from what I read it appears they 
give you the ability to create a community. We are a 
community of like minded people who come together to share 
and help. If this is the same type of community then it 
might help reduce your need for customer service since the 
community is helping itself.

And if I am way off I will enjoy learning why and about 
Jive.



------------------------

Keith Smith

--- On Fri, 7/2/10, Paul Steinbach <MIS at samlevitz.com> 
wrote:

From: Paul Steinbach <MIS at samlevitz.com>
Subject: [Tfug] Web 2.0 for business?
To: tfug at tfug.org
Date: Friday, July 2, 2010, 1:03 PM

Opportunity for collective brain dump....

Sam Levitz has set up a Jive sandbox. Jive is an attempt to 
translate the success of Web 2.0 tools like Facebook, 
Twitter et al to creating business communities. From what I 
have read, the utility of such tools for business has been 
unclear at best.
It appears to me that the swing to smart phones and portable 
phones will lead to people expecting to make instant contact 
with anyone who provides any service to them. Companies 
without well-designed tools will be at a competitive 
disadvantage.

What do you predict will happen with tools such as this? 
What features/ functionality will prove most useful? Which 
non-technology companies seem to be doing such things well? 
How could this help an old-fashioned brick-and-mortar 
company?

Full Disclosure: Any great ideas may be shamelessly copied 
and implemented for the benefit of the company. Some would 
say we need all the help we can get.

-- Paul Steinbach
MIS Manager
Sam Levitz Furniture

E-mail: MIS at samlevitz.com
Phone: 520.624.7443 X2571
Cell: 520.247.5730



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