[Tfug] Web 2.0 for business?

[keith smith]

The first thing that comes to mind is all these tools must be backed up by people.  If the customer is to receive on demand customer service, then there must be a number of customer service reps to meet the demand. 

I am not familiar with Jive.  Just responding to your email.  I did visit their site and from what I read it appears they give you the ability to create a community.  We are a community of like minded people who come together to share and help.  If this is the same type of community then it might help reduce your need for customer service since the community is helping itself.

And if I am way off I will enjoy learning why and about Jive.



------------------------

Keith Smith

--- On Fri, 7/2/10, Paul Steinbach <MIS at samlevitz.com> wrote:

From: Paul Steinbach <MIS at samlevitz.com>
Subject: [Tfug] Web 2.0 for business?
To: tfug at tfug.org
Date: Friday, July 2, 2010, 1:03 PM

Opportunity for collective brain dump....

Sam Levitz has set up a Jive sandbox.  Jive is an attempt to translate the success of Web 2.0 tools like Facebook, Twitter et al to creating business communities.  From what I have read, the utility of such tools for business has been unclear at best. 
It appears to me that the swing to smart phones and portable phones will lead to people expecting to make instant contact with anyone who provides any service to them.  Companies without well-designed tools will be at a competitive disadvantage.

What do you predict will happen with tools such as this?  What features/ functionality will prove most useful?  Which non-technology companies seem to be doing such things well?  How could this help an old-fashioned brick-and-mortar company?

Full Disclosure: Any great ideas may be shamelessly copied and implemented for the benefit of the company.  Some would say we need all the help we can get.

-- Paul Steinbach
MIS Manager
Sam Levitz Furniture

E-mail: MIS at samlevitz.com
Phone:  520.624.7443 X2571
Cell:   520.247.5730



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