[Tfug] Web 2.0 for business...ad nauseum

[keith smith]

The reality is things move slow in business.  Need a plumber? If you need one yesterday you will pay the emergency fee.  Kind of like waiting to see your PCP - $10 or $15 or emergency room co-pay of $50 to $100 or more.   

I do not expect service immediately unless I am at Circle K or Star Bucks.  

There are few services that are immediate.  If I get an immediate response I am presently surprised.  

If I buy an appliance or a piece of furniture and i want it delivered, they do not load it up and follow me home.  I have to chose from available times and dates.  

------------------------

Keith Smith

--- On Tue, 7/6/10, Paul Steinbach <MIS at samlevitz.com> wrote:

From: Paul Steinbach <MIS at samlevitz.com>
Subject: [Tfug] Web 2.0 for business...ad nauseum
To: tfug at tfug.org
Date: Tuesday, July 6, 2010, 11:16 AM

Can't put my hands on the recent article from  EWeek/InfoWeek/Network World .   It was a mock "thank you" letter to Steven Jobs for changing the expectations of customers.  He stated that 15 seconds is now the smart phone web standard for responses.  If an I-Phone user does not receive a response in 15 sec, he says, the user will go to E-mail or some other task/ distraction.  The editor went so far as to say it was a natural law much like the speed of light(!).

Don't know the utility of this tool yet.  Didn't know the utility of LTSP when I first started playing with it either.  Now LTSP thin clients form the vast majority of our clients - about twice as many as our PCs.  (Without LTSP I would be reloading Windows images instead of lurking on TFUG...)  For the record, Jive as SAAS is free up to 1,000 users for the first 45 days.  I try to never pay (or ask permission) for pilots - one of the glories of Linux.

I fully agree that fast service in and of itself is not a good thing.  Customer expectations drive their satisfaction.  If they expect same-day delivery, they will be disappointed if they can't have it.  If we (SLF) as merchants can create an even  higher standard for rapid service and/or  wonderful service, we can make it difficult for competitors to gain a foothold in our market.  We get to make the rules for the game.  Ergo Jive....

These are my thoughts until I change my mind.


-- Paul Steinbach
MIS Manager
Sam Levitz Furniture

E-mail: MIS at samlevitz.com
Phone:  520.624.7443 X2571
Cell:   520.247.5730



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