[Tfug] broadband opts

[Robert Zeigler]

I had cox in Tucson for the past three years.  Overall, I was happy with
the speed and reliability, and like others have expressed, less than
happy with their service, etc. That said, as much as I hated dealing
with cox, I hate dealing with qwest even more. Maybe others have had
better experiences, but...
When I first got a land line in Tucson, the service guy did all the
numbers; the monthly bill was going to be about 20 bucks/month, the
installation fee was supposed to be, I don't remember, something like 14
bucks (special deal).  My first bill was $96.00. I wasn't too happy.
The "special deal" they didn't give me, and I was charged 40 bucks or so
for the installation (it's been over three years, can't remember exactly
how much) plus other ridiculousness. When I called to get everything
straightened out, they said they had no record of having employed the
guy I talked to.  They finally found his info, and he had been in a
training group, apparently,and he was no longer working for qwest.
Anyway, it was a headache and a half; I spent 2 hours on the phone
trying to get it all straightened out.  I closed out my account with
qwest and have never looked back.
My experience is atypical, though I have many friends who are equally
bitter about qwest, and I haven't dealt with them in regards to dsl.  I
hope your experience is better.

Robert

dave jordan wrote:
> Hi Peoples.
> 
> I am about to switch my home broadband provider from Cox 4.0 mbps
> cable to Qwest 1.5 mbps dsl.  The order is in, it's basically a done
> deal.
> 
> In my previous life, I had Verizon DSL in Washington DC, and it was
> essentially problem free, with a downtime of maybe 2 hours over 2
> years.  They even replaced the modem for free when it started putting
> noise onto the voice freqs.
> 
> DSL was not available to me here when I moved (and has just become
> available within the past 2 months or so), so I originally went with
> Cox. Looking back, I think the Cox service was acceptable as far as
> speed and reliability, certainly the fastest broadband I had ever
> experienced, yet I have come to hate them like no other company.  IMHO
> they have the worst corporate procedures and policies i have ever
> seen.
> 
> I'm hoping that Qwest will be at least as reliable and easier to deal
> with.  the smaller bandwidth i will deal with.  One nice thing: Qwest
> claims that within a few months I'll be able to upgrade to a whopping
> SEVEN mbps dsl.
> 
> what does the list think of Cox v. Qwest?
> 
> -dave
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